FAQ

Do you offer premium service?

Sure, if you're interested in VIP, sightseeing or smoking car write us an e-mail. We also offer chauffeur service.?

Is it possible to go to other destinations?

We can drive you to any city in Central Europe, please contact us at

Can I cancel my booking?

Of course you can. Please let us know enough time ahead. If you cancel in less than a week from your ride we won't be able to refund you. When you cancel more than a week ahead Green Shuttle will give you full amount back.

Do you have any discounts?

Sure. Just ask us about our group discounts and frequent customer club.

Can I pay the full amount in advance?

Please write us a message in notes when completing the reservation for Green Shuttle transfer.

How can I pay?

We try our best to fullfil every customers wish. You can pay in CZK, EUR or if said before the transfer in USD, CHF and GBP.

Should I tip the driver?

It's a common habit in Czech Republic and you can show that you appreciate hard work of Green Shuttle drivers. But it's not mandatory and completely up to your decision.

Can I use your service with small kids?

Of course. We are children-friendly. You have to leave us a note and we will prepare special kids seat for free!

Q: Can I change my departure time? Can I cancel the transfer?

A: Of course you can. Please let us know at least 72 hours before your departure.

When you cancel more than a week ahead Green Shuttle will give you full paid amount back. If you do not show up or cancel the booking in less than a week from your ride we won't refund the deposit. In case of cancellation within 72 hours before departure we will not refund any of paid amount (deposit or full price).

We always charge 100 CZK (approx. 4 Euros) as handling fee for any cancellation (only per whole reservation, not per person).

If you wish to change your departure time or book another transfer less than 48 hours before, we cannot guarantee that there will be a possible solution. However, we will try to handle your request.

In such cases, we strongly recommend you to call us (+420) 725 993 778. We operate the phone calls from 8:00 am until 6:00 pm. If no answer, please, leave a voice message or text us.

Q: What size can be the luggage? How many pieces of luggage are free of charge?

You can take one piece of luggage 30 x 60 x 75 cm (11,8 x 23,7 x 29,6 inch) and one small bag 20 x 30 x 30 (7,9 x 11,8 x 11,8 inch) for free. Other pieces of luggage are for extra fee.