Cancel policy

Q: Can I change my departure time? Can I cancel the transfer?

A: Of course you can. Please let us know at least 72 hours before your departure.

When you cancel more than a week ahead Green Shuttle will give you full paid amount back. If you do not show up or cancel the booking in less than a week from your ride we won't refund the deposit. In case of cancellation within 72 hours before departure we will not refund any of paid amount (deposit or full price).

We always charge 100 CZK (approx. 4 Euros) as handling fee for any cancellation (only per whole reservation, not per person).

If you wish to change your departure time or book another transfer less than 48 hours before, we cannot guarantee that there will be a possible solution. However, we will try to handle your request.

In such cases, we strongly recommend you to call us (+420) 725 993 778. We operate the phone calls from 8:00 am until 6:00 pm. If no answer, please, leave a voice message or text us.

Q: What size can be the luggage? How many pieces of luggage are free of charge?

You can take one piece of luggage 30 x 60 x 75 cm (11,8 x 23,7 x 29,6 inch) and one small bag 20 x 30 x 30 (7,9 x 11,8 x 11,8 inch) for free. Other pieces of luggage are for extra fee.

+420 725 993 778


If you wish to make a reservation please use a walk-through reservation system or CONTACT US at

You can also send us a question in quick communication form at the bottom of this website.

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